Service Engineer

• System 800xA

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to: Project Manager, PAEN

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is Onsite. This role is contributing to the PAEN division in Qatar.

Responsibilities

Main stakeholders are Project Team, Project Lead and Project Manager. You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams
• Capability to transfer high complexity project requirements into ABB technical solutions
• Coaching technicians and engineers and supervising complex site activities
• Multidiscipline support
• Effective utilization of service contracts
• Working in service projects and major projects for Infi90 / symphony based system 800xA system
• Rendering technical validation of design solutions in medium and complex projects

Qualifications

• Graduate Engineer in Electrical/ Electronic/ instrumentation Engineering
• Minimum 8 years of experience of which at least 5 years as customer support / project / service engineer of System 800xA based Infi90 / Symphony systems preferably in Oil & Gas / Power & Water industry
• Good hands-on experience as Senior Engineer for system 800xA based control system (both hardware and software) with Infi90 / symphony Plus / system 800xA -based application development – project & commissioning
• Hands on experience in system installation and maintenance
• Hands on experience in Industrial networking, network switch configuration
• Hands on experience in Cyber security solutions for 800xA systems
• Able to do cybersecurity audits and assessments, Cyber security implementation experience
• Be an analytical thinker, self-starter, resilient and highly adaptable - in line with ABB's latest advance service & digital portfolio
• Hands on experience in industrial communication protocols like Modbus- RTU & TCP, OPC etc
• Be able to work under pressure, handle stress and have the ability to use own initiative
• Highly adaptive, analytic and quick learner – inline with ABB's latest advance service & digital portfolio
• Giving trainings to customers
• Working in offshore installed bases

Team Dynamics

You will join a dynamic and high performing team, where you will be able to thrive.

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

About ABB's Energy Industries Division

ABB's Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed.

With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.