Service Technician

• Motion-Drive Service

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

About the Role

This position reports to the Field Service Manager.

From rapid response and performance improvement to operational efficiency and life-cycle management, Service is one of our fastest-growing areas. You will execute service work with Motion-Drive Service in Tuzla-İstanbul, Turkey. Reporting to the Drives Service Manager, you will act as the technical point person between customers and extended ABB teams.

Work model: Onsite

Responsibilities

You will be mainly accountable for:

• Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance with expert oversight; identifying technical problems and making analysis through remote or on-site activity in different service categories
• Consulting with and advising customers on the most effective service solutions in accordance with standard processes, procedures, and safety guidelines
• Creating and maintaining reliable relationships with customers, understanding their needs and providing specialist support and solutions
• Coordinating and executing specialist projects through planning, meeting milestones and regular reviews
• Identifying opportunities for the development of new service applications, equipment and methods
• Living ABB's core values of safety and integrity, which means taking responsibility for your own actions while supporting your colleagues and the business

Frequent domestic travelling will be required, as the role will require on-site support at customer sites. Very punctual international travelling might also be required for training purposes or special customers.

Qualifications

• Bachelor's degree in Electrical Engineering or Electrical/Electronic engineering
• Minimum 2 years of service experience
• Knowledge of AC/DC drives technology, industrial communications (Profibus, Ethernet, Modbus, industrial routers, cloud-based services, etc.) and remote monitoring and remote support systems
• Advanced level of English, both written and spoken
• Turkish knowledge is a must
• Good knowledge of MS Office applications
• Effective leadership skills, with a collaborative, solutions-oriented approach and effective communication skills
• Flexibility and quick adaption to frequent scheduling updates
• Up to 70% travel required
• Current car driving license (type B)

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.