ABB Service Operations Technician

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

Reports to: Service Operations Manager

Work Model: Hybrid

Location: Baltimore, MD (relocation assistance provided)

This role is contributing to the Process Automation Energy Industries US Service team.

Your Role and Responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.

You will be mainly accountable for:

• Providing site service to ensure safe and efficient plant operation utilizing the 800x

A Distributed Control System:

• Handling all periodic, routine, preventive maintenance and shutdown support (ABB Technical and Advanced Services will provide additional support where applicable at your direction)
• Effectively communicating with all site stakeholders to ensure all contracted services meet or exceed expectations
• Responding to customer questions, issues, and inquiries with accuracy and timeliness
• Maintaining a "follow-up" system with customers to ensure the technical advice provided was effective
• Troubleshooting distributed control system hardware and software issues, and managing technical support requests on the customers behalf to optimize system performance
• Maintaining customer database by logging each call and the support provided
• Suggesting ABB solutions to enhance system performance and expand scope of value-add service to the existing contract
• Supporting projects for hardware and software upgrades, system modifications and additions, both on-line and off-line

Qualifications

• High School diploma or GED equivalent required
• Electrical, Chemical, Mechanical, Computer Science, Automation, or Control experience or a special combination of experience and/or demonstrated accomplishments
• Applicable military experience will be considered
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude
• Fluent English speaker
• Valid legal driver's license
• Work authorization that permits you to work for ABB in the US

You will embark on a journey which will see you develop and be mentored to provide outstanding field service support of ABB's 800xA Distributed Control System.

About ABB Energy Industries

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

For more information about ABB, visit www.abb.com.