Service Sales Representative

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

About the Role

This position reports to the Service Manager. In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.

Work Model: Hybrid

This role is contributing to the Electrification Service business in Zagreb with the possibility to consider flexible locations.

Responsibilities

You will be mainly accountable for:

• Selling products, systems, and services to customers, achieving business targets for the assigned service business
• Establishing and maintaining effective customer relationships to understand their needs, promote the full product, systems, and services offering, and align to provide solutions. Ensuring a positive customer experience throughout the sales process
• Preparing sales plans using company tools, performing regular status reviews, and proposing recovery plans in cases of potential order shortfalls
• Creating added value for customers and ABB, ensuring the successful outcome of transactions, contracts, and proposals by using effective sales techniques. Communicating details in accordance with ABB's offering and strategy (delivery time, payments, and general terms and conditions)
• Ensuring efficient marketing activities and value propositions to customers
• Identifying and driving the development of new market opportunities, including digital sales opportunities, and promoting digital solutions to customers
• Managing administrative procedures in sales processes and supporting collection and project management activities when needed
• Preparing offers in coordination with the bid and proposal department and/or the Marketing Manager, ensuring appropriate technical and financial aspects of offers, including prices and trading conditions

Qualifications

• Electrical Engineering Degree
• At least 3 years experience in Sales and Marketing
• Strong sales competency like digital capability & knowhow; should have experience and knowledge of Medium Voltage and Low Voltage systems and solutions
• Knowledge of MS Office tools, Salesforce and SAP is an advantage
• Skills like strong learning ability, customer orientation, good sense of responsibility and personal integrity are required
• Current driving license valid in Croatia to be able to travel to customers
• Fluency in English and Croatian languages both written and spoken

What's in it for you

As a member of the ABB Group, you can expect:

• An exciting and challenging job with an individually tailored introductory training
• Work in agile teams where you have the opportunity to actively contribute and drive ideas forward
• Flexible work models that offer you an optimal work-life balance
• A unique spirit characterized by appreciation, communication at eye level and an informal work culture
• Customized training and development programs as well as exciting development opportunities within the company
• Numerous other benefits (Parental Leave Program, Employee Assistance Program and many more)

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.