ABB Robotics

• Customer Support Position

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

Role Information

Reports to: Customer Support Supervisor

Contributing to: RA

About the Role

In this role, you will have the opportunity to support the assigned Sales organization and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.

Responsibilities

You will be mainly accountable for:

• Assist in processing customer orders and related documents to ensure accuracy and timeliness
• Provide warranty and service support, including assisting customers with warranty applications, arranging delivery of new items, and managing returns of defective products
• Coordinate with Sales, Procurement, Logistics, Legal, and other departments to support daily business operations
• Maintain and update customer information to ensure completeness and accuracy
• Assist with procurement, logistics, and other administrative tasks
• Maintain data (such as Installed Base) and manage systems, including assisting with issue reporting

Qualifications

• Strong communication and coordination skills to collaborate effectively with multiple teams
• Detail-oriented with a high sense of responsibility to ensure data accuracy
• Proactive, problem-solving oriented, and able to work efficiently under pressure
• Excellent time management skills and ability to handle multiple tasks simultaneously
• Proficient in basic office software and SAP, and willing to learn new systems
• 2–5 years of relevant work experience, with good English proficiency

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.