Technical Support Engineer

• Autonomous Mobile Robots

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

About the Role

Reports to: Technical Support Manager

Work Model: Hybrid

Location: Burgos, Spain

This role is contributing to the Product Line Autonomous Mobile Robots. Main stakeholders are Project Engineering, R&D and Portfolio & Product department.

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience.

Responsibilities

You will be mainly accountable for:

• Providing Level 3 technical support for internal customers such as Sales, Project Execution, Quality, SCM, Manufacturing, and Service
• Resolving complex technical issues and collaborating with R&D and engineering teams to improve product reliability
• Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate with stakeholders
• Taking actions to identify new business opportunities or training needs for the organization

Team Dynamics

You will join a transversal multidisciplinary team of expert engineers, innovators, and problem-solvers who thrive on collaboration and continuous learning. We value initiative, celebrate diverse perspectives, and encourage open communication across all levels. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications

• 2 years of experience in software development/improvement
• Enhanced knowledge of software development tools
• Passionate about problem solving, innovation and customer service
• Degree or vocational training in Software Engineering, Software application development or related field
• Fluent in English and Spanish

Benefits

• Comprehensive Insurance Coverage: You'll be covered by our collective insurance plans in Spain – life, accident, and travel assistance – so you can feel secure whether you're at work or on the road
• Employee Parking: We've got employee parking so you can start your day stress-free
• Benefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal
• Learning & Training: Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career
• Wellbeing Program: From mental health support to wellness activities, we've got your back—mind and body

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. The company has over 140 years of history and around 110,000 employees worldwide. ABB's shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.com

Our Commitment to You

We care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences. We value people from different backgrounds.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.