Service Professional

• ABB

About Us

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

The Opportunity

We're looking for a motivated Service professional to help deliver our industry-leading portfolio with the highest standards of safety and quality. In this role, you'll be the go-to technical expert—providing hands-on support, solving complex problems, and ensuring our customers get the best possible experience. You'll work closely with clients and our sales teams, turning customer needs into real solutions while identifying opportunities to grow our Service business.

Based remotely, the role offers variety and impact, with regular travel across the UK to both office locations and customer sites (onshore and offshore). Full training to be provided by the team at our Aberdeen location during induction period.

This Position reports to: LCS Contract Delivery Manager

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

Work model: remote from the UK with travel both on and off-shore

• Lead, maintain and update ABB Control System hardware/software modules, including testing, integration and modifications
• Prepare and review design specifications, test procedures, method statements and scopes of work
• Deliver product updates and new solutions in collaboration with customers, end users and internal stakeholders
• Support bids, proposals and quotations while promoting sales of maintenance services, equipment and spares
• Provide customer support including on-call advice, ad-hoc site visits, system modifications and lifecycle management
• Ensure cyber security systems, processes and documentation are maintained to ABB standards
• Troubleshoot complex technical/system issues on-site or remotely, driving proactive corrective actions
• Plan and execute service work "first-time right," managing subcontractors and ensuring quality, timelines and customer satisfaction
• Compile site visit reports, communicate findings and ensure follow-up actions are completed
• Act as technical consultant, advising on maintenance, operations, control strategies and performance improvements
• Interact with service management, clients, sales teams and technical specialists to identify opportunities and align priorities
• Balance multiple challenges, including shifting priorities, customer expectations, resourcing, progress reporting and continuous improvement

Qualifications for the Role

Essential:

• Strong safety and integrity mindset
• Solid application background
• Working knowledge of PLCs, SCADA, HMIs, industrial networks and cyber security
• Strong written and verbal communication skills; able to work independently and drive projects to completion
• Willingness to learn, innovate and take initiative, with flexibility to travel to customer sites

Desirable:

• Practical, hands-on experience and offshore certification
• Knowledge of ABB 800xA control systems, process control, loop performance, functional safety and cyber security awareness

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Private medical cover
• Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

#RunwithABB #ABBCareers