Sales Technical Support Specialist

• Low Voltage Electrical Company

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: EL Sales Support Manager - Configuration

As a sales technical support specialist in the Low Voltage Electrical Company's pre-sales quotation department, you will be responsible for software requirements management for departmental quotation scenarios, complete sorting out, integration, and standardized output of departmental AI requirements, coordinating with external software design companies to drive the design and development of quotation software and AI functional modules that align with departmental business needs, ultimately supporting the improvement of departmental quotation efficiency and process standardization.

Responsibilities

• Collect business requirements and pain points of the low voltage pre-sales quotation department through interviews, surveys and other methods, analyze existing processes and transform them into clear functional requirement documents
• Act as a communication bridge between internal business teams and external software companies, accurately convey requirements, coordinate development progress, and ensure mutual understanding between both parties
• Organize system testing and user acceptance, ensure software meets the actual needs of the quotation department, and continuously collect feedback to drive optimization and improvement
• Organize and prepare requirements specification documents, functional lists, and acceptance criteria for the quotation system, ensuring requirements are complete and accurate
• Communicate regularly with external software design companies, track project progress, and coordinate to resolve issues and requirement changes during the development process
• Responsible for system functional acceptance testing, assist with user training and system launch, collect user feedback and drive subsequent optimization

Qualifications

Education:

• Bachelor's degree or above, majoring in Electrical Automation or Computer Science and Technology related fields

Experience:

• One year of software-related work experience in the electrical industry

Preferred Qualifications:

• Electrical Automation major with software programming skills will be given priority
• Computer Science and Technology major with the following skills:
• Proficient in Python programming language
  • Skilled in mainstream machine learning/deep learning frameworks such as Tensor Flow and Py Torch
  • Capable of adapting to the high-dimensional and strongly correlated characteristics of electrical data
  • Proficient in data processing tools (Pandas, Num Py, etc.), with practical capabilities in data cleaning, feature engineering, and visualization
  • Strong technical documentation writing skills
  • Familiar with API interface development, capable of meeting data integration requirements with electrical enterprise systems such as SAP
  • Proficient in using Power BI software

About ABB Smart Power

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care: At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow: We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

We value people from different backgrounds. Could this be your story?

How to Apply

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Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.