Sales Operations Support Specialist

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone.

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

Reports to: Sales Operations Manager

Work Model: Hybrid

Region: Eastern Region (MONM)

Responsibilities

You will be mainly accountable for:

• Customer Issue Resolution: Coordinate with Sales, Operations, Supply Chain, and other teams to ensure timely resolution of customer issues
• Technical & Cost-Effective Solutions: Support Sales and customers in identifying the most appropriate and cost-effective solutions
• Order & Quotation Management: Handle inbound inquiries (phone, email, web) for electrical motors; manage the full process from quote to order to shipment
• Lost Proposal Analysis: Analyze lost proposals, identify root causes, and recommend actions to improve future outcomes in collaboration with Sales and Business Units
• Customer Relationship Management: Build trust and maintain strong relationships through proactive communication and issue status updates
• Request Coordination: Recommend solutions and coordinate internally to ensure end-to-end handling of customer requests (production, scheduling, pricing, invoicing, etc.)
• Performance Tracking: Monitor promised ship dates and track sales performance against targets; prepare and analyze forecasts and relevant statistics
• Continuous Improvement: Share insights with management to improve processes and enhance customer satisfaction

Qualifications

Education & Experience:

• Post-secondary education in a related field or equivalent relevant experience
• Candidates with 3+ years of inside sales experience and a strong technical background in electrical motors are highly valued, even without formal education

Industry Knowledge:

• Experience in the industrial motors sector is highly valued
• SAP and logistics knowledge are considered assets

Skills & Competencies:

• Excellent organizational, communication, listening, and presentation skills
• Ability to manage multiple priorities, adapt to change, and deliver results
• Commitment to high ethical standards in a diverse workplace
• Strong proficiency in verbal and written communication

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Additional Information

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.