Technical Support Engineer

• UPS Systems

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: Service Team Leader

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your skill in customer service by ensuring customer retention through delivering high-quality customer experience.

Work model: Hybrid

Responsibilities

• Provide hardware support through ticketing system, via phone or Email
• Support partners and subsidiaries through the 24x7 rotation Diagnostic Centre tasks
• Elaborate complex UPS (Uninterruptable Power Supply) system analysis and document it adequately for interested stakeholders
• Occasional travelling to direct customers, partners and ABB subsidiaries to support complex installation, audit service operations and grow the competencies of local teams
• Interact with other departments, such as Quality and R&D, to address product issues and carry-on continuous product improvement
• Provide training on UPS products for customers & UPS service engineers as required

Qualifications

• Bachelor's degree in electrical/electronic engineering or higher study degree, ideally with UPS or technical aftersales support experience
• Proficient in both verbal and written communication in English (B2 or higher) and Italian
• Knowledge of any other European language is welcome
• Ability to write technical documents, reports, and procedures for field support
• Good familiarity with MS Office package
• Organized and methodical, with prominent level of technical proficiency and effective interpersonal skills
• Willingness to engage directly with clients and teams worldwide—travel commitment up to 15%

Benefits

• Flexible working hours
• Hybrid working
• ABB - SWIBECO benefits
• Additional ABB benefits

About ABB Smart Power

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

This recruitment process is led by Peter Reinhardt, Talent Acquisition Partner at ABB Switzerland. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.