Customer Support & Order Handling Specialist

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Reports to: Order Handling Manager

Work Model: Hybrid

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

Plan, coordinate, and execute all activities commencing through the process of order acceptance, booking, shipping, payment collection and after sales warranty shipment. Focus is orders are scheduled correctly and shipped on time.

Responsibilities

You will be mainly accountable for:

• Order Entry: Processing new orders after reviewing content, pricing, and all pertinent business data for ABB financial reporting
• Shipments: Responsible for preparing invoices and other documentation required for export shipments. Make all transportation arrangements with Freight Forwarder
• Customer requests: Recommend appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production scheduling, price lists, invoice) is in place
• Import/Export: Plan, coordinate, and execute all export and import operation activities in compliance with IT/EU and foreign regulations
• Customer relations: Builds and maintains strong relationships with new and existing customers to ensure ongoing satisfaction
• Targets: On time delivery measurement

Qualifications

• Good knowledge of written and spoken English
• Problem solving
• Precision, awareness of deadlines
• Good predisposition to team work
• Good knowledge of Microsoft Office and specifically Excel
• Good knowledge of SAP (not mandatory but preferable)
• Self accountability

About ABB

ABB's Process Automation business area enables customers to operate some of the world's largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner. We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.

We value people from different backgrounds. Could this be your story?

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.