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Service Project Specialist

ABB

Service Project Specialist

ABB

Shanghai, Shanghai, China

·

On-site

·

Full-time

·

1mo ago

Required Skills

Project management

English

MS Office

MS Project

Mandarin

Customer relationship management

Financial management

Risk management

Job Description

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics

Your Role and Responsibilities

Reporting to the System Service Manager, you will maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the project.

Work model: Onsite

  • Act as key contact for the customer and an internal escalation point for project issues, build and maintain strong relationships with internal and external stakeholders and effectively communicate with all stakeholders, including management and customer reporting
  • Define a project plan including scope and financial plans, schedule, risk management and HSE, effectively monitor and control project progress and efficient resource utilization
  • Monitor and control project financials, overseeing project invoicing status, cost, expense, identify, qualify, quantifies and manages project risks, and ensures that all opportunities are identified and pursued
  • Drive the formal acceptance of the project, contract close-out and its acknowledgement by the customer, ensure a smooth transition between sales, proposal, and site management team, handover to FS team
  • Capture, analyze and share lessons learned throughout the project, living ABB's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Qualifications for the Role

Education:

  • Bachelor or above
  • More than 5 year's project management experience

Knowledge:

  • A good knowledge of MS Office and MS Project

Skills:

  • Fluent English skill both in written and oral, preferably have PMI certification
  • A customer minded person with strong interpersonal and people management skills
  • Outstanding planning & organizing skills
  • Result oriented and stress resistant person, very good communication skills both oral and written in mandarin and English
  • Demonstrated experience in management of project scope, cost, schedules, and vendors
  • If necessary, no obstacles for travelling

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

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About ABB

ABB

ABB

Public

ABB is a multinational technology corporation that provides electrification, robotics, automation, and motion solutions for industrial and infrastructure applications.

10,001+

Employees

Zurich

Headquarters

Reviews

3.5

3 reviews

Work Life Balance

3.0

Compensation

2.0

Culture

2.5

Career

3.5

Management

2.0

35%

Recommend to a Friend

Pros

Award ceremonies and achievement recognition

Professional experience opportunities

Relevant marketing and writing experience

Cons

Awards only recognize sales and leadership teams

Auxiliary departments excluded and understaffed

No cost of living raises provided

Salary Ranges

405 data points

Mid/L4

Senior/L5

Mid/L4 · Project Manager

102 reports

$117,433

total / year

Base

$109,179

Stock

-

Bonus

$8,254

$79,130

$175,443

Interview Experience

5 interviews

Difficulty

3.8

/ 5

Duration

14-28 weeks

Offer Rate

20%

Experience

Positive 0%

Neutral 60%

Negative 40%

Interview Process

1

Application Review

2

Phone Screen

3

Technical Interview

4

System Design/Panel Interview

5

Onsite/Final Round

6

Offer Decision

Common Questions

Technical Knowledge

System Design

Behavioral/STAR

Past Experience

Problem Solving