Order Management Specialist

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Reports to: Order Entry Team Lead

Work Model: # at our New Berlin, WI location (1-2 Days in Office/4-3 Days Remote)

Business Unit: Motion Service business in US

Your Role and Responsibilities

Provide order management, communication, problem resolution, and follow through. Order Management Specialist's responsibility includes collaboration with other functions to provide responses to customers' requirements while also anticipating future needs.

You will be mainly accountable for:

• Manage customer transactions with a high degree of accuracy including but not limited to sales orders, project orders, return orders, debit/credit memos, using SAP
• Develop and maintain business processes to streamline order processing
• Develop creative and proactive solutions to day-to-day and event-based problems
• Be an active member of the lean process improvement efforts by participating in continuous improvement projects
• Engage in solutions to process challenges
• Ability to review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Pricing & Negotiations, Inside Sales, Legal & Finance Teams, etc.
• Create and analyze reports as needed to support processes, metrics, and projects
• Demonstrate a willingness to understand and own reports/metrics in support of continuous improvements
• Demonstrate an attitude of teamwork and emotional intelligence by supporting team members and building collaborative relationships across functions
• Ensure the completion and maintenance of all records, paperwork, documentation, etc. necessary to comply with regulatory demands, export and compliance guidelines and ABB internal policies
• A basic understanding of these policies is also required
• Follow and comply with all safety and work rules and regulations; Maintain departmental housekeeping standards

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications

• High School Diploma or GED and 9 years of relevant work experience or an Associates' degree and 7 years' of relevant work experience
• Knowledge of SAP required; Salesforce experience preferred
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages; ability to apply concepts of basic math
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of written, and oral instructions
• Applicants must possess work authorization to work permanently in the US without sponsorship now or in the future

What's in It for You

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.

More About Us

We are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable.

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

• As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.
• 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

#ABBCareers #RunwithABB #Runwhatrunstheworld #