LMS Support Coordinator

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

About the Role

Reports to: Marketing Manager

Work Model: Hybrid

Location: Bangalore, India

We are looking for a detail-oriented and proactive LMS Support Coordinator to manage and maintain our Learning Management System (LMS). This role ensures smooth operation, user support, and continuous improvement of our learning platform to deliver an exceptional training experience for employees globally.

In the role of Global LMS Support, you will join a self-driven and diverse team of highly skilled professionals where our climate is open and trusting. We offer you an exciting and international workplace, driving learning and development initiatives. You will be facing and taking responsibility for interesting and sometimes challenging tasks with the opportunity to shape the digital learning experience for thousands of employees.

Responsibilities

You will be mainly accountable for:

• Provide first-line support for LMS-related inquiries from employees, trainers, managers, and local administrators; troubleshoot and escalate technical issues when necessary.
• Manage day-to-day LMS administration including user accounts, roles, permissions, settings, and course assignments, ensuring data accuracy and compliance.
• Upload, update, and organize learning materials and courses; collaborate with internal teams to maintain relevant and current content.
• Generate and distribute reports on course completion, user engagement, and system performance; analyze data to identify trends and support compliance requirements.
• Deliver insights to improve learning effectiveness and recommend enhancements to LMS functionality and user experience.
• Stay updated on LMS best practices and new features, driving continuous improvement initiatives.

Qualifications

• Bachelor's degree in any discipline, preferably in Information Technology, Human Resources, Education, or related fields; advanced certifications in e-learning or LMS administration are an advantage.
• 6–10 years of professional experience, with significant exposure to Learning Management Systems and digital learning environments.
• Proven experience working with LMS platforms such as Cornerstone, Docebo, Absorb, or similar systems.
• Strong technical troubleshooting and problem-solving skills, with the ability to escalate issues appropriately.
• Excellent communication and customer service abilities, with strong written and spoken English.
• Attention to detail and ability to manage multiple tasks simultaneously while meeting deadlines.
• Familiarity with e-learning standards (SCORM, xAPI) and compliance requirements is a plus.
• Demonstrated experience coordinating with diverse stakeholders and working in international environments.
• Creative, innovative, and proactive mindset; ability to leverage new tools, plan effectively, multi-task, and manage time efficiently.
• Proficiency in Microsoft Office Suite and Share Point, with the ability to translate complex technologies into clear, engaging content.

Why ABB

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

How to Apply

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

For current open positions you can visit our career website https://global.abb/group/en/careers and apply.

Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process. We never ask for money from job applicants. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.