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PRE-Sales Support Specialist (ELECTRIAL Technical Sales support)

ABB

PRE-Sales Support Specialist (ELECTRIAL Technical Sales support)

ABB

San Pedro Garza Garcia, Mexico

·

On-site

·

Full-time

·

1mo ago

Required Skills

Technical Support

Product Knowledge

Electrical Engineering

Communication

Customer Support

Job Description

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

Reports to: EL Sales Support Special.-Sales Process

Work Model: Hybrid

This role is contributing to the ELECTRIFICATION team and stakeholders. You will have the opportunity to support the Sales organization and its customers in determining the most technically appropriate and cost-effective solutions. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions for the applied products and technology.

Responsibilities

You will be mainly accountable for:

  • Offering technical advice and providing comment on enquiry specifications for customers/channels/Sales Engineers regarding ABB's products/systems/applications
  • Providing technical support during technical meetings, product presentations, and negotiations
  • Performing analytics and diagnostic studies to determine the most suitable technical solution to meet customer needs; and proposing the most suitable technical solutions for complex enquiries
  • Delivering product/solution/service-related training; and supporting the managers in preparing and validating the technical articles to publish

Qualifications

  • Bachelor of Science Degree in Electrical, Mechanical or other Engineering or relevant equivalent experience
  • Minimum of 2 years with ABB and GE products
  • In depth knowledge of ABB and GE and competitor residential, distribution, and control products, including load centers, transformers, modular metering, industrial breakers, panel boards, motor control, pushbuttons, safety switches, and programming MODBUS
  • Strong team orientation and strong interpersonal skills
  • Strong oral and written communication skills to effectively communicate in English with US Customers via phone and email
  • Ability to work with all levels of the organization

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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About ABB

ABB

ABB

Public

ABB is a multinational technology corporation that provides electrification, robotics, automation, and motion solutions for industrial and infrastructure applications.

10,001+

Employees

Zurich

Headquarters

Reviews

3.5

3 reviews

Work Life Balance

3.0

Compensation

2.0

Culture

2.5

Career

3.5

Management

2.0

35%

Recommend to a Friend

Pros

Award ceremonies and achievement recognition

Professional experience opportunities

Relevant marketing and writing experience

Cons

Awards only recognize sales and leadership teams

Auxiliary departments excluded and understaffed

No cost of living raises provided

Salary Ranges

405 data points

Mid/L4

Senior/L5

Mid/L4 · Project Manager

102 reports

$117,433

total / year

Base

$109,179

Stock

-

Bonus

$8,254

$79,130

$175,443

Interview Experience

5 interviews

Difficulty

3.8

/ 5

Duration

14-28 weeks

Offer Rate

20%

Experience

Positive 0%

Neutral 60%

Negative 40%

Interview Process

1

Application Review

2

Phone Screen

3

Technical Interview

4

System Design/Panel Interview

5

Onsite/Final Round

6

Offer Decision

Common Questions

Technical Knowledge

System Design

Behavioral/STAR

Past Experience

Problem Solving