Service Operations Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Service Manager

You will be working as Service Operations Manager and will be the part of our Robotics Service business area based in Mississauga, Ontario, Canada. In this role you will be reporting to the Service Manager and will be responsible for developing business action plans for the unit(s) aligned with the Robotics Division/Business/Product Group, aligning strategy and targets, monitoring implementation and tracking any deviations for corrective actions.

The work model for the role is: Hybrid

This role is contributing to ABB Robotics Canada Inc.

Your responsibilities:

• Preparing annual budgets, overseeing progress and determining actions to cost issues as necessary to manage operations within the division.
• Developing programs, projects, goals, and metrics to lead the organization to the highest level of operational performance while optimizing working capital throughout operations, ensuring that the organization take an overall value chain perspective to meet customer expectations on quality, service levels, lead time and has a full understanding and culture of continuous improvement behaviors, methodology and processes.
• Maintaining compliance with health, safety and environmental regulations while monitoring and reporting progress and results, assessing risks and safety hazards and implementing plans to ensure people and equipment safety.
• Providing support to sales staff to improve understanding of customer requirements to identify both potential constraints and solutions to these requirements from an operational point of view.
• Creating and maintaining a positive work environment for the company, ensuring that the area of responsibility is properly organized, staffed, skilled, directed, motivating and developing direct and indirect subordinates within HR policies.
• Overseeing procurement processes including guidance to vendor management, logistics optimization, supplier management and audits.

Your background:

• Minimum of 8 years of experience in the Industrial / Manufacturing / field service industry – Robotics industry is preferable
• Bachelor’s degree in Business Management / Administration and or relevant experience
• Good communication and Conflict resolution management skills
• Good knowledge of production techniques, processes and philosophies
• Ability to manage high volume short turnaround time deliverables

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $105,375 and $140,500 annually and is bonus eligible. This position is a new role.

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ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.