About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Role Overview

Reports to: IS Service Owner

Work model: Hybrid

In this role, you will have the opportunity to support the organization's vision and strategic direction. Each day, you will apply IT knowledge and expertise to help solve complex technical or professional activities. You will also showcase your expertise by being a key resource, a definitive source of knowledge about services and solutions, to contribute your expertise to enhance organizational efficiency.

Responsibilities

You will be mainly accountable for:

• Manage and govern the end-to-end consumer computers & accessories lifecycle (portfolio, catalog, demand forecasting, procurement, deployment, maintenance, refresh/EOL, and disposal)
• Ensure data quality of part numbers, models, and model designations in Service Now, maintaining accuracy and consistency across the device catalog
• Lead the selection and management of the computers and accessories portfolio (Dell, Lenovo, etc.), ensuring the best fit for ABB by adapting to varying requirements across user profiles and countries
• Shape and deploy automation (Service Now flows, user criteria, delivery options, stock rules) to improve speed, reliability, and sustainability
• Coordinate with global partners and suppliers on stock, delivery, device management, and service enhancements; proactively manage escalations
• Define, maintain, and continuously improve SLAs, XLAs, OLAs, KPIs, and corresponding service monitoring metrics to ensure service availability and performance, analyze service performance and trends, driving continual service improvements
• Drive sustainability outcomes (repairability, reuse, longer lifecycle, responsible disposal)
• Act as backup for peers across demand management, SLM, vendor management, asset management, EOL replacement and device management processes

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Information Technology, or related field
• Additional certifications in IT service management (e.g., ITIL), Service Now Administration (CSA), or vendor management are a plus
• Proven experience managing vendors and ensuring timely, high-quality delivery of IT hardware and accessories in a multinational environment
• Minimum 5 years of experience in IT service delivery or relevant corporate experience managing vendors and IS services
• Strong knowledge of ITIL, service operations, asset & catalog management; experience defining & improving SLAs/XLAs and KPIs
• Hands-on experience with Service Now (including the HAM module) and reporting/analytics (Excel, Power BI); ability to translate business needs to SN workflows and automation
• Proven vendor and stakeholder management, including OEM negotiations and managed service providers; comfortable driving decisions in governance forums
• Excellent English communication skills; able to write clear documentation and present to senior stakeholders
• Skilled in leveraging AI tools and LLMs for practical business solutions

About ABB IS

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for. We value people from different backgrounds. Could this be your story?

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story. Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.