Technical Inside Sales Specialist

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB empowers smarter business operations by connecting equipment, software, and services to protect, control, and optimize assets within electrical infrastructures. Across multiple energy-intensive industries, the business provides customers with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure.

A Technical Inside Sales Specialist plays a fundamental role in achieving our ambitious revenue growth objectives. You must be comfortable multitasking and interacting directly with ABB Customers. You will build relationships internally with the Operations Teams, Commercial Proposal Managers, Sales Managers and Administrators. You will also rely on and work with Channel Partners and Manufacturers' Representatives. You should be comfortable being the key point of contact for many customers that have immediate urgent needs. A certain level of technical knowledge of electrical products and services will be expected. An ability to learn processes quickly and think creatively will be necessary to add value to customers. This position operates is a dynamic environment where it is imperative to be able to organize, prioritize and have confidence to respond.

This Position reports to: Service Sales Manager

Responsibilities

• Exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
• Assists outside sales personnel with quotation, order processing/management, customer interactions and internal communication with ABB factories and Aftermarket amongst others
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Field website generated service requests
• Route qualified opportunities to the appropriate sales managers for further development and closure
• Work in concert with the Sales Directors to strengthen relationships with ABB partner organizations (IBC, Critical Power, Utility, etc.)
• Support closing orders and achieve quarterly quotas
• Generate Standard and Configured to Order proposals
• Work with factory teams to secure material pricing as necessary
• Establish and maintain customer relationships
• Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences
• Process product & service quotations and drive continuous follow up throughout the completion of the customer's purchasing cycle
• Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends as well as assist management and vendors in planning, tracking, and implementing sales strategies and developing new markets
• Assist front end sales team in new customer setup and existing customer account changes
• Process orders once received and ensure proper handoff to operations

Qualifications

• Bachelor's Degree, or a High School Diploma / GED and a minimum of 4 years of relevant experience
• Experience in proposal or quote development, sales support, or order administration strongly preferred
• General knowledge of power transmission & distribution products/systems preferred
• Previous experience with business-to-business customer support preferred
• Bachelor's Degree in Engineering or other technical discipline preferred

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit My BenefitsABB.com for more information about our benefits. Learn more about ABB at www.abb.com

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

• As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.
• 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.