At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Service Manager

**Responsibilities:

1.

Customer Relationship Management:

• Maintain relationships with existing clients to ensure customer satisfaction, driving ongoing business cooperation through effective communication and problem resolution.
• Regularly engage in feedback sessions with clients to deeply understand their needs, ensuring that the services and solutions provided consistently meet or exceed their expectations.
  2. Value-Based Selling:
• Leverage your engineering background to deeply understand the technical value of ABB Robotics and service solutions, effectively communicating these unique advantages to clients to drive sales performance.
  3. Market Analysis:
• Conduct market trend analysis and competitor research, offering valuable sales strategy suggestions grounded in technical expertise.
  4.

After-Sales Service Coordination:

• Handle after-sales service requests and monitor service progress, ensuring technical issues are resolved promptly and effectively to enhance customer satisfaction.
• Conduct customer satisfaction surveys, analyze feedback, and continuously improve service quality to boost customer loyalty.
  5.

Sales Documentation Management:

• Manage and update customer files and sales-related documentation, ensuring all technical and sales information is accurate and up to date.
  6.

Training and Development:

• Provide technically focused training support on products and services to customers and internal teams, ensuring a comprehensive understanding and application of ABB solutions.

**Requirements:

• Bachelor’s degree or above, preferably in Mechanical Engineering, Electrical Engineering, Automation, Control Engineering, or a related engineering field.
• 3 years' experience in industrial product sales. Prior experience in after-sales or service-related sales is preferred.
• Excellent written and verbal communication skills in both Chinese and English, with the ability to translate complex technical concepts into business value that clients can easily understand.
• Ability to quickly learn new technologies and products, especially in the field of industrial robotics, with a strong aptitude for converting technical advantages into sales opportunities.
• Strong team player with the ability to work in cross-functional teams, coordinating technical and sales resources to achieve objectives.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint, with the capability to handle complex technical data and create professional reports.
• Strong time management skills, with the ability to work effectively under pressure, ensuring timely delivery of solutions that meet customer expectations.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world This role sits within ABB’s Robotics business, a leading global robotics company. We’re entering an exciting new chapter as we’ve announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.