Field Service Engineer

• Motion Services

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.

About the Role

Reports to: Service Operations Manager

You will be working as a Field Service Engineer and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will be reporting to Service Team Leader and will be part of Motion Business for Service division, based in Faridabad, India.

Delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.

Your Responsibilities

You will be mainly accountable for:

• Contributing to customer satisfaction by executing service work according to customer order and expectation
• Clear understanding of sense of urgency and care in the direct area of responsibility
• Performing entry level field service tasks, identifying technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
• Preparing all documents and customer reports to be signed by the customer representative and utilize all relevant tools
• Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future
• Proactively executing work on a first-time right approach with customers, and ensures the job is done on time and on quality

Qualifications

• Degree in B-Tech/BE - Electrical or Electronics
• Minimum 2-5 yr of experience with Motor & Generator services
• Experience with Installation & Commissioning of Motor & Generator services
• Travelling Mandatory
• Knowledge on technical Support for field service activity
• Ability to work under pressure and facing customer in critical hours

Why ABB - Our Culture

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We value people from different backgrounds. Could this be your story?

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

For current open positions you can visit our career website https://global.abb/group/en/careers and apply.

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