Technical Training & Field Service Specialist

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB's Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.

About the Role

Position Reports to: Service Manager, PAEN, UAE Cluster

Location: Abu Dhabi, UAE

Work Model: Onsite and Office as needed

Contributing to: Services/Process Automation/Energy Industries/Services

Main Stakeholders: Energy Industries Service

In this role, you will have the opportunity to develop course materials and handle content delivery for technical training for customers, either in classroom or on-site. Each day, you will be responsible for post-training activities such as course feedback collection, possible corrective actions on course materials and equipment, etc. You will also showcase your expertise by guaranteeing excellent customer service and securing high level of customer satisfaction through trainings.

Responsibilities

You will be mainly accountable for:

• Preparing and delivering training courses in classroom or on-site and following up on post-training day activities
• Developing course material for classroom and on-site training in your own area of responsibility and advising on updates needed in e-learning material
• Supporting Field Service team and other teams/units, when necessary, using their own expertise in technical support tasks and roles
• Facilitating in course administration through making arrangements and answering enquiries and proposals for training courses
• Performing complex field service tasks related to 800xA with AC800M and applications, identifies technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Troubleshooting system level failures and requests proactive corrective actions and makes recommendations to avoid such issues in the future
• Keeping close contact with technical Product Management, Project Management, Engineering, Sales, and other stakeholder groups that support the development and delivery of training courses

Qualifications

• Engineering Degree in Instrumentation, Electronics or Electrical
• Knowledge and good hands-on experience of ABB systems in: 800xA with AC800M is a Must-Have
• Minimum 3-5 Years as a Technical Trainer for Automation industry OR Minimum 8-10 years' experience in Site Support in automation industry in Engineering, Commissioning role and experience in the automation and Control Systems
• Overall automation systems understanding, combined with process knowledge in Oil & Gas, Power & Water
• Knowledge of ABB systems eg: Infi90, Symphony Plus (S+) etc.
• Fluent communication skills in English and preferably in Arabic as well
• Knowledge of Industrial Cyber security and networking solutions for ABB systems
• Certifications in specific control systems or safety standards (e.g., TÜV Functional Safety Engineer)
• Experience with Onshore and Offshore Oil and Gas customer especially ADNOC and GCC customers
• Strong Customer interpersonal skills and Technical Training experience
• Occupational Health and Safety (OHS)
• Willingness to travel to Site and work there as well when needed is a Must have

Why Join ABB?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

Our Commitment to You

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

For more information, visit www.abb.com

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