Job Description

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to: IS Technology Specialist

The work model for the role is: Hybrid

This role is contributing to the Information System in China.

Your Role and Responsibilities

You will have the opportunity to support the organization's vision and strategic direction. Each day, you will apply IT knowledge and expertise to help solve complex technical or professional activities. You will also showcase your expertise by being a key resource, a definitive source of knowledge about services and solutions, to contribute your expertise to enhance organizational efficiency.

You will be mainly accountable for:

• Manage and coordinate daily mobile telephony operations to ensure prompt user support, effective incident resolution, and efficient troubleshooting across designated regions
• Collaborate closely with business stakeholders and end users to deliver high customer satisfaction and seamless fulfillment of service requests, including proactive support for mobile application management and troubleshooting
• Evaluate supplier performance, lead initiatives to enhance service quality and operational efficiency, and implement process improvements to optimize costs and elevate service delivery standards
• Review requirements and specifications, identifying and addressing those within your scope of responsibility to continuously improve mobile service processes

Qualifications

• Bachelor's or master's degree in Computer Sciences, Engineering, Telephony or a related field
• 5+ years of work experience with mobile (telephony) service and team management
• Demonstrated expertise and enthusiasm in working with leading mobile telephony tools, methodologies, and industry best practices within the telecommunications sector
• Innovative and passionate about leveraging key soft skills
• Customer focused mind set
• Fluent in both Chinese and English, with strong communication skills

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.