Digital Tools Specialist

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

Reports to: Digital Channels and Platforms Lead

The Digital Tools Specialist is responsible for the administration, optimization, and day-to-day ownership of key digital platforms within our marketing and communications ecosystem. This role ensures that tools such as Adobe Assets, 123Form Builder, Monsido, Sprout Social, and other SaaS digital applications are effectively managed, fully leveraged, and aligned with business needs. Working closely with internal stakeholders, vendors, and ABB IS application managers, the Digital Tools Specialist will serve as the go-to expert for user management, training, feature enhancement requests, and ongoing platform governance.

Key Responsibilities

• Own and manage a portfolio of digital tools (such as Adobe Assets, SEMrush, Monsido, and Sprout Social), ensuring they are reliable, compliant, and fit for purpose
• Handle user access, permissions, onboarding and offboarding, and overall platform governance across all assigned tools
• Act as the main point of contact for business stakeholders, gathering needs, answering questions, and translating requests into system improvements
• Monitor tool usage and performance, identifying issues, risks, and opportunities to improve efficiency and adoption
• Develop and deliver training sessions, onboarding materials, and best-practice guidance to help teams use tools effectively
• Promote adoption of new features and updates by communicating changes clearly and supporting users through transitions
• Work closely with external vendors and ABB IS application managers to coordinate support, upgrades, security requirements, GDPR compliance and roadmaps
• Maintain documentation and provide regular updates and recommendations to support continuous improvements

Requirements

• A bachelor's or master's degree in information technology, communications, or a related field
• 2–3 years of experience in digital platform administration, digital marketing tools management, or similar role
• Hands-on experience with the management of SaaS platforms in combination with a strong technical ability to quickly learn new digital tools
• Experience working alongside application managers or IT service teams
• Familiarity with IT governance, user access management, and vendor coordination
• Excellent communication skills, with ability to explain technical concepts to non-technical stakeholders
• Experience delivering training, onboarding, or workshops
• Proactive, organized, and able to manage multiple tools and priorities

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

For more information, visit www.abb.com