Service Engineer

• Process Control Systems

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

This Position reports to: Team Manager Service Operations

About the Role

As a Service Engineer, you will support the common ABB process control systems (800xA, Freelance, AC800M, Melody) at our customers sites according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service. In this role, you will be responsible for providing routine maintenance and on-site or remote technical support.

Key Responsibilities

• Performing service tasks like installation and commissioning of equipment, identifying technical problems, making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)
• Provision of on-site or remote technical support in the event of process control system/automation malfunctions
• Enhancement and modernization of existing process control systems
• Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines
• Creating and maintaining strong relationships with customers, appreciating their needs and providing specialist assistance and solutions
• Actively participate in automation projects from installation of the process control system to programming and commissioning of the process control system at the customer site
• Troubleshooting simple equipment failure and making recommendations to avoid repeating the problem in the future
• Identifying opportunities to develop new service applications, equipment and methods

Qualifications

• Degree in technical studies with focus on automation technology / electrical engineering or degree as technician
• Professional experience (2+ years) in the field of automation technology preferred with ABB control systems like 800xA, AC800M, Freelance or Melody
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing of insert specific product and industry/sector
• Good IT knowledge with Windows operating systems, PC hardware, network technology as well as cybersecurity
• Ability to travel to domestic sites and a valid car driving license
• Collaborative and solution-oriented work style as well as strong communication skills
• Fluency in German and good written and spoken English

Benefits

• Company pension plan
• Employee assistance program
• Family care leave
• Learning and professional development opportunities
• ABB children's holiday home

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

ABB AG

+49 (0) 621 381 3500

For more information, visit www.abb.com