Service Manager

• Process Automation

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

Reports to: UAE LBL Manager & Sales Manager

Work Model: Onsite

Location: UAE - Process Automation

About the Role

You will have the opportunity to implement the service strategy and drive service growth at the respective unit level. You will lead Service and engineering organizations and be responsible for projects' overall engineering, execution, customer satisfaction, first technical point of contact and achievement of performance targets and optimization of Service resources.

Responsibilities

Service Leadership & Strategy

• Lead Automation and Electrical projects Design, Engineering, Documentation and execution
• Execute projects, lead team and partners to respond to customer service requests and Service contracts
• Create and drive implementation of service strategy as a member of the management team
• Ensure that strategic plans are implemented consistently in the service organization through collaboration with other businesses

Technical Execution

• Interpret customer specifications, requirements and applications to design/develop/troubleshoot/test/implement appropriate hardware and software solutions for automation/electrical jobs by applying standard design concepts, topologies, protocols, programming tools and libraries
• Create BOQ and support Supply Chain Management for specifications, procurement and delivery

Performance & Development

• Drive continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility
• Guides, motivate, and develop direct and indirect reports
• Improve service availability, provide training, and develop capabilities and competencies

Customer & Stakeholder Relations

• Build sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales
• Support Sales resources in customer meetings

Compliance & Travel

• Willing to travel and lead site execution in UAE and Middle East region
• Responsible for Health, Safety & Environment (HSE) and all other business compliance standards and regulations in their own area of responsibility
• Show personal commitment to HSE by conducting sustainability observation tours consistently

Qualifications

• Excellent ABB Products awareness
• 7-10 years minimum experience with 800xA with AC800M (required)
• Experience with ABB Minerals Library BMI & PP Library
• Long experience in Industrial Automation and electrical upgrades, retrofits, specially in cement, mining and metals
• Expertise in industry standard protocols such as Modbus, Profibus & OPC
• English is a must, Arabic Language is an add-on

Additional Benefits

• Experience with other ABB systems (Advant, Freelance and AC500) as well as 3rd party systems (FLS, Siemens, Allen Bradeley)

What's in It for You

• Empower you to take the lead, share bold ideas, and shape real outcomes
• Grow through hands-on experience, mentorship, and learning that fits your goals
• Work that doesn't just matter, it moves things forward
• Full range of benefits to help you thrive at work and beyond
• Contribute to a collective vision where progress takes flight, teams turn ideas into impact, and we define what's next

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

#ABBCareers #RunwithABB #Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.