Service Sales Engineer

• ABB Robotics

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

Position Details

Reports to: Service Sales Manager

岗位职责

1. 客户关系管理

• 维护与现有客户的关系，确保客户满意度，并通过高效沟通和问题解决推动持续的业务合作。
• 定期与客户进行反馈沟通，深入了解客户需求，确保公司提供的服务和解决方案持续满足或超越客户预期。

1. 价值销售

• 深入理解ABB机器人及其服务解决方案的技术价值，能够通过工程技术背景向客户有效传达产品的独特优势，推动销售业绩。

1. 市场分析

• 进行市场趋势分析，研究竞争对手，并结合技术背景提出有价值的销售策略建议。

1. 售后服务协调

• 处理客户的售后服务请求，跟进服务进度，以技术为导向确保客户问题得到及时和有效的解决，提升客户满意度。
• 开展客户满意度调查，分析反馈，持续改进服务质量，以提升客户忠诚度。

1. 销售文档管理

• 管理和更新客户档案及销售相关文件，确保所有技术和销售信息准确无误。

1. 培训与发展

• 为客户及内部团队提供技术导向的产品及服务培训支持，确保他们能够充分理解和应用ABB的解决方案。

职位要求

• 本科或以上学历，机械工程、电气工程、自动化、控制工程或相关工科专业背景优先。
• 3年及以上工业产品销售经验，有售后或服务相关销售经验优先
• 优秀的中英文书面及口头沟通能力，能够将复杂的技术概念转化为客户易于理解的商业价值。
• 快速学习新技术和产品的能力，尤其是在工业机器人领域，具备将技术优势转化为销售机会的能力。
• 具有良好的团队合作精神，能够在跨职能团队中工作，协调技术和销售资源以达成目标。
• 熟练使用Microsoft Office，特别是Excel和PowerPoint，能够处理复杂的技术数据和制作专业报告。
• 强大的时间管理能力，能够在压力下有效工作，确保按时交付客户期望的解决方案。

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.