Home Based Field Service Engineer

• North East of England

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

Reports to: Service Manager

Represents ABB as Home Based, Field Service Engineer in the North East of England on customer paper manufacturing facilities, with the primary client being based in Prudhoe.

Key Responsibilities

• As part of the Northern Service Team provide 24/7 support on site for ABB QCS equipment
• After initial ABB product training, deliver the Service Agreement to scope, with activities including:
• Preventative and Corrective maintenance on ABB QCS/DCS equipment
  • Configuration, calibration, modification, cleaning, adjustment
• Participate in a 1 week in 3 on Call Rota
• Develop a strong working relationship with customer across production and engineering
• Provide high level field and in house technical support, including out of hours support
• Fulfil Service Agreement obligations, demonstrated by the use of ABB Service Pro and other reporting tools
• Provide application support and software troubleshooting to customers, on site and by remote dial in
• Advise clients as to maintenance procedures, evolution, site planning, operational methods, process measurement and control
• Demonstrate flexibility to travel to sites anywhere in the UK for above activities in addition to primary areas of responsibility
• Prepare and write technical reports for internal and external use

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Qualifications

Essential

• Minimum HNC in Electrical or Measurement & Control Engineering
• Clean Driving License (UK)
• Self-Motivated and able to work unsupervised
• Demonstrate excellent customer focus
• Good networking skills
• Results orientation

Desirable

• Knowledge of Paper Industry
• Knowledge of ABB QCS systems
• Commercial awareness

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Company car or cash for car allowance
• Private medical cover for yourself
• Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.

About the Process Industries Division

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers.

For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production.

The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.