Service Team Lead USV-Systeme (m/w/d)

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

This position reports to: Service Manager

Your Role and Responsibilities

In this role, you lead a regional service team with diverse technical expertise in service planning, order processing and execution within the Electrification business unit. Together with your team, you ensure comprehensive support for our customers in the field of uninterruptible power supply (UPS) in German-speaking Switzerland. You report directly to the Head of Service UPS Systems and make a significant contribution to implementing the service strategy and promoting business growth. Through efficient planning and targeted resource allocation – always in compliance with established processes, procedures and guidelines – you ensure high service quality and operational excellence.

Work Model: #LI- Hybrid

You are mainly responsible for:

• Leadership, coaching and development of a regional service team (Service Coordination, Order Handling, Technical Support, Field Service Technicians), and responsibility for all service operations, maintenance and customer orders in the region
• Ensuring qualitative and commercial targets
• Ensuring high customer satisfaction, cultivating customer relationships and solution-oriented handling of demanding customer situations
• Operational support in service planning (FSL), service processing and order management (SAP/Salesforce)
• Acting as an interface between project management and service, including regional forecasting
• Maintaining the install base (ServIS) and processing warranty requests
• Reviewing and approving weekly reports, expenses and service reports
• Ensuring workplace safety and compliance

Qualifications

• Technical training in electrical engineering with completed, job-related further training at the level of Higher Technical School (Technical School, Master's Examination, etc.)
• Sound knowledge and practical experience in the maintenance, upkeep, commissioning and repair of electrical systems
• Experience in power electronics and/or UPS systems
• Several years of management experience in a similar position
• Flexible and resilient personality with high social competence
• Pronounced work and problem-solving methodology
• Willingness to travel throughout Switzerland
• Proficient use of MS Office applications as well as SAP or other ERP systems
• Excellent German and English language skills in writing and speaking; French and Italian are advantageous

About ABB Smart Power

ABB Smart Power provides energy distribution solutions for data centers, industrial and production facilities, critical infrastructure and business buildings. The technical teams of the division work closely with industrial partners and deliver advanced solutions that support rapid growth, transition and sustainability goals. The division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications and safety devices such as switches and relays. The Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The ABB Ability™ Energy Manager provides a scalable, user-friendly platform that helps companies save energy and reduce CO2 emissions.

For more information about ABB, visit our website www.abb.com.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

ABB Privacy Notice: https://new.abb.com/privacy-notice/candidate

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.