Technical Support Technician

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB is seeking a Technical Support Technician for our IA Process Industries division. Our ABB drive service division is seeking an individual to support our growing system drives business. Our systems are used in Pulp & Paper, Metals & Mining, and Cement industries. This position requires an individual with excellent troubleshooting skills, and a person with a strong technical background in drives and motors.

This Position reports to: Systems Drives Operations Manager

Responsibilities

• Provide technical support for common problems related to the application of ABB System Drives, Control Systems, and motors
• Analyze problems and initiate effective measures for their solution
• Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost-control objectives
• Enter each reportable case as applicable in the Salesforce Case Management System
• Provide technical support during the evenings and weekends on a rotating schedule
• Support ABB Digital Offerings/ABB Ability Remote Support for RAP/Support Line contracts
• Assist with part orders/Recommended spare parts list
• Interpret maintenance manuals, schematics, and software tools
• Learn ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, AMEX
• Experience reading, analyzing, and interpreting electrical and mechanical drawings
• Instruct on how to troubleshoot, test, repair and service technical equipment
• Build strong effective working relationships with our customers
• Own self-development by reading technical publications and participating in educational opportunities
• Adapt to ever changing job site situations

Required Qualifications

• Either High School Diploma and 5 years' technical work experience; or Associates degree and 3 years' technical work experience; or Bachelor's degree and 1 year technical work experience
• A special combination of education and experience demonstrated in the AC/DC drives area
• Ability to travel up to 30%

Preferred Qualifications

• Performed field service engineering for AC and DC coordinated drive systems
• Attention to detail and strong problem-solving skills, strong communication skills
• Ability to write detailed technical service reports

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

• As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.
• 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit My BenefitsABB.com or www.abb.com to learn more about us and the impact of our solutions across the globe.

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