IS Department Manager for Application Performance Monitoring

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Global IS Dep Manager for Service DM IT:

Application Performance Monitoring (APM) Department Manager

is responsible for leading ABB's enterprise-wide Application Performance Monitoring, Observability, Event Intelligence, and Monitoring Automation capabilities. The role owns the vision, strategy, governance, service delivery, and continual improvement of monitoring services supporting critical business applications and digital platforms globally

This role is a critical leadership position responsible for transforming monitoring from a reactive operational function into a strategic business capability that delivers measurable value across ABB.

The APM Department Manager leads a team of APM specialists, automation engineers, and platform experts responsible for ensuring the reliability, availability, performance, and operational excellence of ABB's application landscape.

The work model for the role is: Hybrid 2-3 days per week at office

This role is contributing to the IS Services in Global. Main stakeholders are Application Managers/Owners, Infra Managers, Technology & Platform Service Owners, BA Infra Leads, Division IS Managers.

You will be mainly accountable for:

Lead and develop a global team of APM engineers, monitoring specialists, platform administrators, and service providers

Create and maintain a multi-year roadmap for monitoring, event management, automation, and AIOps capabilities

Define and execute the enterprise APM and Observability strategy

Drive adoption of observability standards across business applications and infrastructure platforms.

Build technical competencies in observability engineering, automation, cloud monitoring, and AIOps

• Own global APM platforms including Dynatrace, Open Text, Open Telemetry ecosystem
  Ensure service availability, scalability, performance, and compliance with SLAs and KPIs

Manage monitoring platform contracts, licensing, and vendor relationships and drive cost optimization initiatives and maximize platform utilization

Establish monitoring standards, dashboards, alerts, and operational procedures

Manage departmental budgets and investment planning

Ensure compliance with ABB IS policies, standards, and controls

Maintain audit readiness and operational documentation

Drive continual service improvement using operational analytics and performance data

Establish clear performance objectives, career development plans, and succession strategies

Engage with senior leadership to ensure monitoring capabilities align with business outcomes

Represent monitoring services in executive governance forums and technology councils

Qualifications for the role (Mandatory)

• Bachelor's Degree in Computer Science, Engineering, Information Systems, or related discipline.
• 12–15+ years of IT experience.
• 8–10+ years in application monitoring, observability, IT operations, or performance engineering.
• 5+ years leading global technical teams.
• Experience managing enterprise application monitoring platforms at scale.
• Experience driving transformation and service improvement initiatives.

Preferred Certifications

• Dynatrace Professional / Associate
• Elastic Certification
• ITIL 4 Managing Professional

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

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