Service Field Engineer

• Analyzer Systems

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Reports to: Operations Manager

Work Model: Remote; worksite in Port Arthur, TX; on-site most days

Division: Process Automation Measurement and Analytics Division

Main Stakeholders: System Integration Unit

Role and Responsibilities

Health, Safety and Integrity

• Applies safety rules and safe practices as well as environmental responsibilities
• Reports unsafe practices and incidents
• Leads HSE activities at site

Customer Focus

• Contributes to customer satisfaction by planning and executing Service work according to customer order and expectation
• Clear understanding of sense of urgency and care in the direct area of responsibility
• Ensures customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
• Works with customer to identify opportunities in the installed base to improve system performance and operational performance improvements
• While on-site, works with the customer to identify opportunities for improving the customers operations and eliminating pain points
• Utilizes the local practices for notifying the account team of opportunities

Service Delivery

• Perform complex field service operations that typically present unusual problems requiring strong technical skills
• Construct complex prototype models or simulated systems, as requested
• Preventative Maintenance, troubleshooting and repair of ABB System Integration Unit supplied analyzer systems
• Installations, commissioning, of new and existing analytical field service equipment
• Conduct tests or experiments requiring selection and adaptation or modification of equipment and procedures
• Record, compile and analysis of data and assist in related assessment and preparation of reports
• Upgrade complex applications after understanding the new measurement and application requirements. This complex task typically takes 8-10 years of process experience along with detail understanding of gas chromatography and sample handling systems
• Application knowledge of refining and LNG processes as they relate to process analytical measurements to ensure the quality of the customer's refined products
• Extensive sample and sample handling systems mandatory to ensure the correct operations of ABB technology

Materials and Supply

• Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and at the appropriate quality for service activities

Documentation and Reports

• Prepares all documents and customer reports to be signed by the customer representative
• Utilizes all relevant tools
• Reports work done in a timely manner and follows up when needed

Troubleshooting

• Troubleshoot and repair equipment, applying own knowledge and experience
• Recommend changes such as new equipment or modified procedures to improve performance and customer satisfaction
• Conduct detailed inventories and inspections to determine necessary maintenance and repairs, and assist in determining resource requirements
• Acts as a technical consultant in own specific area of expertise

Service Excellence

• Proactively plans and executes work on a first-time right approach with customers, and ensures the job is done on time and on quality
• Identifies improvement needs and potential solutions for them in the way of working and the products in question and drives improvement actions in own area of responsibility

People Leadership and Development

• Act as trainer when needed, for team members and customers
• Coaches technicians and engineers and supervises complex site activities
• Supports the certification process of associate field service engineers and field service engineers

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications

• Bachelor Degree
• 8+ years' experience with Process Analytical products or projects
• 10 years of experience in analyzers, analyzer systems, sample conditioning systems
• Strong in analyzers and sample systems and the chemical, petrochemical oil and gas market
• Possess an enhanced knowledge of Gas Chromatograph Analyzers
• Construct complex prototype models or simulated systems, as requested
• Extensive knowledge of Analyzer and analyzer system Commissioning
• Comfortable communicating in English
• Candidates must already have a work authorization that would permit them to work for ABB in the US

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

ABB Benefit Summary for eligible US employees. Go to my BenefitsABB.com and click on "Candidate/Guest" to learn more.

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High-Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

• As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.
• 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.