About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: Tech Support Team Leader

The work model for the role is: Onsite

This role is contributing to the ABB MOSE Business Division supporting PAN India with Base Location as Peenya- Bangalore.

Responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience.

You will be mainly accountable for:

• Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers
• Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes
• Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products
• Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams

Qualifications

• Qualification: BE - Electrical / Electronics / Electronics and communication
• 4 - 8 years of practical experience in VFD Commissioning and servicing / Technical Support and Training
• Ability to demonstrate your experience in MV and LV drives problem solving and deliver the Training Engineering solutions
• Possess an enhanced knowledge of Process industries and new application
• Proficient in service documentation, planning, and communication with both internal and external stakeholders
• Ability to work efficiently in coordination with cross-functional ABB teams
• Fluent in English and capable of clear technical communication with customers and service engineers
• On site service support includes Travel on site for critical cases, Travel Ratio 30 to 40% in a month

About Us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.

We value people from different backgrounds. Could this be your story?

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

For current open positions you can visit our career website https://global.abb/group/en/careers and apply.

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