Service Portfolio Delivery Specialist

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

The Role

This position reports to: Resource Manager

In this role, you will drive the effective delivery of ABB's Service portfolio, ensuring alignment with safety standards and ABB processes to exceed customer expectations. Provide expert technical support, act as a subject matter specialist, and resolve complex issues within your field. Proactively engage with customers and ABB sales teams to understand needs, build trust, and identify opportunities to grow the Service business.

Based remotely, this role includes regular travel across UK offices and to customer sites, both onshore and offshore. Full training to be provided during inducting period at our Aberdeen location.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Responsibilities

• System Development & Maintenance: Update and maintain ABB control system hardware/software, including design specs, test procedures, and scopes of work
• Testing & Integration: Lead assurance, integration, and testing of system modules, ensuring smooth delivery and performance
• Product & Customer Support: Deliver system updates and new products while collaborating with stakeholders; provide on-call support and site visits as needed
• Bid & Proposal Support: Assist in quotation preparation and identify potential sales leads through customer interactions
• Technical Advisory: Advise clients on maintenance, site planning, operational methods, control strategies, and cybersecurity
• Lifecycle & Spare Parts Management: Oversee system modifications, spare parts planning, and ad-hoc work-scope coordination
• Reporting & Communication: Compile site visit reports, ensure follow-up, and maintain effective communication with internal teams and clients
• Challenges & Improvements: Balance shifting priorities, manage customer expectations, drive continuous improvement, and ensure access to resources when needed

Work model: Home-based from the UK with travel both on and offshore

Qualifications for the Role

Essential:

• Strong safety and integrity mindset
• Solid application background with knowledge of PLCs, SCADA, HMIs, industrial networks, and cybersecurity
• Willingness to learn, innovate, and work independently
• Strong written and verbal communication skills
• Self-motivated with good planning and follow-through
• Flexible and willing to travel to customer sites

Desirable:

• Hands-on/practical experience
• Offshore certification
• Familiarity with ABB 800xA systems
• Cybersecurity and functional safety awareness
• Understanding of process control and loop performance

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Private medical cover
• Paid overtime
• Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.

About the Energy Industries Division

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models.

The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.