Field Service Engineer

• ABB Automation Service Canada

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

This Position reports to: Service Manager

Automation Service Canada is seeking a highly skilled Field Service Engineer to support the full lifecycle of ABB Distributed Control Systems (800xA) and Quality Control Systems (QCS) at customer sites. Located near Vancouver, reporting to the Service Manager, you will act as a field service representative providing on-site and remote services to customers. You will work with other ABB field service personnel in Western Canada, with an extended network of professionals within Canada, North America and globally.

Responsibilities

You will be mainly accountable for:

• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on-site
• Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations
• Troubleshoot and repair equipment by applying technical knowledge, diagnostic skills, and experience to identify and resolve problems
• Maintain ABB's suite of Quality Control Systems (QCS) hardware and software, including sensor verification and troubleshooting, diagnosing and repairing electrical and mechanical issues, controls troubleshooting, to ensure proper system functionality
• Troubleshoot equipment and process‑related problems, provide clear recommendations to customers, and implement effective technical solutions
• Identifies improvement needs and potential solutions
• Prepare, deliver, and present service documentation including reports for new installations, maintenance activities, audits, and advanced services
• Travel regularly within Western Canada—and occasionally across Canada, the United States, and internationally—to provide on‑site services, project support, and training as required
• Living ABB's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business
• Perform preventive and corrective maintenance, conducting testing and troubleshooting of ABB proprietary hardware and software
• Assist with projects, upgrades, new installations, and advanced service activities

Qualifications

• Bachelor's Degree in Engineering or College Diploma with a focus on Instrumentation and Control
• Strong customer focus and the ability to relate well to customer needs, strong interpersonal, leadership, and organizational skills
• Deliver quality customer service to ensure customer satisfaction
• More than 5 years' experience with industrial automation and electrical systems and associated controls
• Knowledge and field experience with ABB control systems, 800xA and/or Quality Control System (QCS) is an asset
• Strong technical problem-solving skills
• Mechanical/Electrical aptitude is strongly preferred; Candidates must be comfortable using basic hand tools and measuring equipment
• Strong IT skillset, knowledge and experience with Microsoft operating systems, virtualization, cyber security and networking setup & troubleshooting
• Must be able to work in a multi-disciplined service environment, often in high pressure situations
• Good communication skills, including the ability to write technical reports and speak effectively with customers
• Health, Safety & Environment focus with excellent safety track record

Compensation

This position is expected to pay between $107,625 and $157,850 annually. Base salary is determined by things such as the successful applicant's qualifications and experience.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Additional Information

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.