Customer Support Specialist

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: EL Customer Operations Manager

Work model: #

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

The Customer Support Specialist is the first point of contact for ELSB/ELSP customers and business partners of the Electrification business in Italy, the location is Bergamo plant.

Responsibilities

You will be mainly accountable for:

• Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue
• Monitoring the status of orders
• Ensuring that inquiries are resolved and providing assistance in any necessary escalation
• Supporting the customer during Order Entry process
• Ensuring a positive customer experience by giving them regular updates and clarification
• Observing the overall process and trends across inquiries and identifying improvement areas

You will join a dynamic team, where you will be able to thrive.

Qualifications

• You enjoy working with an agile and proactive approach, with a demonstrated ability to take ownership of customer issues
• Ability to demonstrate your experience in SAP, Sales Force and Excel would be considered a plus
• You are captivated by a collaborative, solution-focused approach, and strong written and spoken communication skills
• You hold a degree in economic, management engineering or similar roles
• You are at ease communicating in English, Italian would be considered a plus

Benefits

Locally, you can count on:

• Competitive compensation: Attractive salary packages and performance bonuses
• Corporate welfare: Access to a wide range of services and personal well-being support
• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms
• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration
• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families
• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values
• Meal allowance: Access to canteen is provided to support daily lunch expenses

About ABB

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

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Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care: At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow: We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

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