At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Sales Supp. Specialist-Customer Support

Your Role and Responsibilities

The Customer Support Specialist is the first point of contact for customers and business partners of the Robotics & Discrete Automation business area in Sesto San Giovanni.

Reporting to the Service Team Leader and using your customer service skills and knowledge, you will aid the Sales team by reacting to customer inquiries.

*- Work model: *

In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

• Evaluating the possibility to provide services based on customer’s specific information available in SAP.

• Taking care of the operational process from opening the service order in SAP till assigning delegations to the field service engineers.

• Creating/updating new/existing account customers in ServIS/Webconfig and SAP; updating the customers’ IB periodically and keeping the Site Services Database timely up-to-date.

• Managing the relation with the customer from the call out (e.g. availability of the field service engineer, spares & logistics, service rates, MOD052, etc) to the site repair done.

• Using BOL and communicating prices, AWBs, availability of spares to customers and field service engineers.

• Following up deliveries of goods from local / international suppliers; managing joined site visits with technical people of suppliers.

• Creating the Access Code for contract customers through the Info Contratti Tool and updating the FAST BOL tool.

• Opening/managing Tickets and Cases in Sales Force and finding the relevant people/functions inside the organization where forwarding Tickets and Cases.

Qualifications for the Role

• Strong knowledge of SAP (es. transactions IW31, M51, CO09 and all subcategories) as well as of excel (standard fuctions, graphs, pivot).

• Good knowledge of Sales Force.

• Knowledge of Web Config e Serv Is and basic knowledge of ABB robots, relating spare parts, applications and lifecycle phases is a plus.

• Basic knowledge of BOL, FAST BOL and good knowledge of the most common IT tools.

• Excellent time management skills as well as ability to give priorities in order to efficiently manage all incoming emergency requests for support.

• Strong communication skills (verbal, written) and undisputed ability to manage the relation with customers/suppliers in stressful situations and high team spirit and ability to be multi-task executing all jobs with high quality standards. Excellent skills of flexibility and adaptability.

• You are at ease in Italian and English language, both written and spoken.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.