Service Coordinator

• ABB Robotics

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

The Role

Reports to: Service Center Operations Manager

We are seeking a Service Coordinator to join our dynamic team at ABB's Robotics. In this role, you will be responsible for the coordination of onsite reactive, preventative and post preventative engineering activities across the UK and Ireland. You will be responsible for ensuring full compliance with ABB's and customer standards, policies, and procedures. Acting as the single point of contact during service execution, between engineers and the customer - this role champions customer satisfaction, resource optimization, and service excellence. The role requires a strong level of professionalism to exceed customer expectations in managing first time fix rates and dynamic scheduling ability. This role is to join a team of experienced Service Coordinators to optimize allocation of Field Service Engineers and intervention delivery.

Work Model: On-site at Milton Keynes office, 5 days per week

Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Responsibilities

• Manage warranty cases end-to-end, including eligibility validation, replacement part orders, engineer visit coordination, and accurate case closure in ABB systems
• Coordinate and oversee Root Cause Analysis (RCA) activities, including initiating RCA requests, arranging product retrieval, handling logistics documentation, and tracking progress
• Maintain proactive customer communication throughout RCA processes, providing updates on findings, timelines, and outcomes
• Plan and support the implementation of Service Information (SI) updates, ensuring correct installation and timely completion of all SI-related documentation
• Collaborate with back-office and field service teams to ensure smooth execution of service interventions at customer sites
• Support Reactive Service Operations by logging service cases, preparing quotations, processing purchase orders, and coordinating engineer dispatch
• Ensure accurate and timely invoicing following service completion, maintaining high operational and administrative quality standards

Qualifications

• Experience in service coordination or operations, preferably in an industrial or technical services environment
• Strong organizational, self-management, and problem-solving skills
• Professional communications skills, which includes demonstrating high ownership of your tasks and having a positive ambassador mindset
• Ability to manage multiple priorities and coordinate with cross-functional teams
• Working knowledge of service agreements, safety standards, and compliance requirements
• Computer literacy, proficiency in SAP, Sales Force and Excel

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, cycle to work and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Office based flexible working
• Private medical cover
• Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.

What's in It for You?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

About ABB Robotics & Discrete Automation

ABB Robotics & Discrete Automation Business Area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders.

www.abb.com/robotics

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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