About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

About the Role

As a Project Specialist – Corrective Maintenance, you will work directly with external vendors to provide quality service and ensure the needs of ABB clients are met. There is a heavy customer service basis, as the Project Specialist is often the initial contact, so having good people skills is a must. This position also requires the ability to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

Reports to: Service Team Leader

Responsibilities

• Coordinate infrared (IR) repair services for key customer accounts, including Amazon, ensuring timely scheduling and completion
• Identify and deploy qualified technicians to customer sites for assistance with panel pulling during IR inspections
• Collaborate with internal team for specialty Amazon programs
• Support PO receipting in AMSAP
• Receive customer requests for service in a professional manner, obtaining detailed information to efficiently dispatch, schedule, and manage assigned service calls or projects
• Assess the service needs of clients understanding detailed scope of work requested and connect them with the correct provider
• Create and maintain a directory of service providers and vendor resources; source new vendors as needed to eliminate possibility of gaps in service
• Keep accurate notes and data in system to ensure customer processes and protocols are accurately captured, and service dates and completion details are recorded
• Meet minimum requirements of phone and response time to ensure efficient feedback for clients
• Assess client issues and provide recommendations to solve identified problems; escalate issues as necessary to the appropriate individual(s)
• Maintain good rapport with service providers and clients to keep customer base satisfied
• Participate in a structured on-call rotation with the team. On-call duties occur approximately one week every 7-8 weeks, with advance scheduling to support work-life balance

Qualifications

• High School Diploma or GED required
• 1+ years of experience operating in a high volume inbound/outbound service/call center experience preferred
• Demonstrated success in a customer-facing position; call center, or inside sales experience is a plus
• Experience with Fexa nice to have, or general Work Order platform
• Excellent customer service and problem-solving skills
• Ability to read and understand reports, scopes of work, and spreadsheets
• Ability to work well under deadlines and to multitask
• Ability to build partnerships and good relationships with service providers and client

Compensation

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $57,400 and $65,000 annually.

Benefits

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to "buy-up" to 66 2/3% of pay
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time Off

• 11 paid holidays
• Salaried exempt positions are provided vacation under a permissive time away policy

Why ABB

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

• As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.
• 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

For more information, visit www.abb.com and my BenefitsABB.com (click on "Candidate/Guest" to learn more).