Service Engineer

• ESD Systems

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

About the Role

This position reports to: Local Service Operations Manager

The work model for this role is: onsite/hybrid/remote

This role is contributing to AUEN Saudi Arabia.

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

Responsibilities

You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams
• Coaching technicians and engineers and supervising complex site activities
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities
• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future
• Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points

Qualifications

• 10+ years of ABB SG300/400 ESD system experience
• SG ESD system migration to HI800 experience
• Execute medium to low service projects in collaboration with engineering team, including expansions and modernization projects from design to site installation and commissioning
• Lead group of engineers to deliver projects
• Collaborate with the engineering manager and/or project manager to deliver projects

Growth and Development

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.

Benefits

We invest in our people with benefits that go beyond the basics because your future matters.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

Our Culture

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.