Service Technician – Marine & Ports

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to: Service Operations Manager

In this role, you will deliver high-quality service work across low to medium complexity projects, following ABB processes, quality standards and safety guidelines. You will plan and execute work with a strong "first-time right" focus, building trusted customer relationships and responding with urgency, professionalism and ownership.

The work model for the role is remote (#). This role is contributing to the Automation, Marine & Ports business in the UK.

Key Responsibilities

You will be mainly accountable for:

• Provide remote technical support to customers during stand by time
• Work with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points
• Perform field service tasks, identify technical issues, and perform analysis through remote or on-site activity in service categories and products
• Assist in preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities
• Assist in preparing work packs including risk assessments and method statements
• Troubleshoot equipment/process failures, request proactive corrective actions, and make recommendations to avoid such issues in the future

Qualifications

• Highly skilled in electrical / mechanical engineering solutions, preferably in the marine and ports industry, but not essential
• Ability to demonstrate flexibility with schedules and self-sufficiency in the field
• Experience in field services
• ABB product experience is desirable
• Willing to work in demanding environments, both in the UK and internationally, on and offshore
• Relevant tertiary qualification in electrical engineering and/or demonstrated professional track record
• At ease communicating with a wide variety of people, both work colleagues and from the customer side
• Ability to use Microsoft Office suite including Word and Excel
• Current driving license valid in the UK

What's in it for You

You will have the opportunity to work for a global leading OEM in the Marine and Ports industry, with exciting prospects for international travel and exposure to cutting-edge technology and projects worldwide.

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships and access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Remote/ flexible working
• Private medical cover (with partner/family options)
• Generous bonus scheme

For the 5th consecutive year, ABB UK has been recognised as a Top Employer in the UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and demonstrates this through excellent HR policies and people practices.

About the Marine & Ports Division

ABB's Marine & Ports division drives energy efficiency, safety, and a clean maritime future through electric, automated, and digital solutions. Our integrated solutions and lifecycle services for ship and shore help owners and operators of vessels and cargo terminals optimize performance, increase reliability and reduce emissions. From the pioneering Azipod® propulsion system to advanced automation and digital connectivity, we prepare the maritime industry to meet the demands of tomorrow. With a team of 2,000 experts operating from 26 locations worldwide, we bring over 100 years of industry experience. To date, we have electrified more than 1,500 ships, automated over 1,700 container cranes, and digitally connected more than 2,000 vessels and terminals.

About ABB

At ABB, our mission is to help industries outrun–leaner and cleaner. Join us. Be part of the team where progress happens, industries transform and your work shapes the world.

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.