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职位ABB

Customer Quality Analyst

ABB

Customer Quality Analyst

ABB

Senatobia, Mississippi, United States of America

·

On-site

·

Full-time

·

3mo ago

福利待遇

Healthcare

401(k)

Parental Leave

Pet Insurance

Mental Health

必备技能

Root Cause Analysis

Quality Management

Team Leadership

Communication

Quality Engineer

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Position Overview

Reports to: Customer Quality Manager

Work Model: Onsite in Senatobia, MS

In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.

Key Responsibilities

  • Represent the Voice of the Customer within the organization
  • Facilitate resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions
  • Use quality data analytics from the organization to identify risks, failures, and non-conformances
  • Enable and coach employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view

Qualifications

  • Bachelor's or Master's degree in Engineering (Mechanical preferred) with 3+ years of experience in quality
  • At least basic knowledge of the following principles with ability to elaborate on the concepts:
  • 5S
    • 8D Reports
    • RCA (Root Cause Analysis)
    • PPAP (Production Part Approval Process)
  • Ability to lead a team and work with cross-functional teams
  • Great communication skills and diplomacy to deal with customers
  • Good knowledge of MS Office
  • Current work authorization to work for ABB in the United States

What's in It for You

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Benefits

Health, Life & Disability

  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
  • Choice between two dental plan options: Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D – 100% employee paid up to maximums
  • Short Term Disability – up to 26 weeks – Company paid
  • Long Term Disability – 60% of pay – Company paid. Ability to "buy-up" to 66 2/3% of pay
  • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
  • Parental Leave – up to 6 weeks
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program

Retirement

  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)

Time Off

  • 11 paid holidays
  • Salaried exempt positions are provided vacation under a permissive time away policy

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please visit: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

  • As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.
  • 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

Additional Information

For more information on benefits, visit My BenefitsABB.com and click on "Candidate/Guest."

For more about ABB, visit www.abb.com.

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关于ABB

ABB

ABB

Public

ABB is a multinational technology corporation that provides electrification, robotics, automation, and motion solutions for industrial and infrastructure applications.

10,001+

员工数

Zurich

总部位置

$28.5B

企业估值

评价

3.4

10条评价

工作生活平衡

2.5

薪酬

4.0

企业文化

4.2

职业发展

3.0

管理层

2.8

65%

推荐给朋友

优点

Great team culture and supportive colleagues

Excellent benefits and competitive compensation

Professional development and training opportunities

缺点

Heavy workload and overwhelming demands

Frequent overtime and high-pressure environment

Management lacks direction and poor leadership communication

薪资范围

405个数据点

Mid/L4

Senior/L5

Mid/L4 · Project Manager

102份报告

$117,433

年薪总额

基本工资

$109,179

股票

-

奖金

$8,254

$79,130

$175,443

面试经验

5次面试

难度

3.8

/ 5

时长

14-28周

录用率

20%

体验

正面 0%

中性 60%

负面 40%

面试流程

1

Application Review

2

Phone Screen

3

Technical Interview

4

System Design/Panel Interview

5

Onsite/Final Round

6

Offer Decision

常见问题

Technical Knowledge

System Design

Behavioral/STAR

Past Experience

Problem Solving