Service Sales Manager – Robotics

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

Reports to: Service Manager

In this role, you will drive service sales processes, generate new service opportunities, and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and promote the full Service product portfolio. You will also leverage your expertise to build long-term customer relationships and ensure prompt responses to specific customer needs and issues.

Work model: Hybrid

Location: Canada – Robotics Service Area

Position type: Replacement of a current role

Key Responsibilities

• Penetrate the Installed Base by promoting upgrades, retrofits, and value-added solutions that benefit both customers and ABB
• Support current install base in your designated territory and increase sales within those accounts
• Understand channel strategy, establish related pricing, prepare sales plans, review performance, and propose recovery plans when needed
• Generate service sales leads and develop new market opportunities by analyzing market trends and identifying potential new service offerings
• Act as a marketer and salesperson for ABB's service products and solutions during campaigns, trade fairs, exhibitions, conferences, and customer meetings

Qualifications

• 5+ years of experience in technical service sales, preferably in automation and/or robotics
• Knowledge of the automotive market and general industry
• Experience with sales management tools, preferably Salesforce
• Advanced English
• Willingness to travel up to 50%
• Bachelor's degree in Mechanical, Electrical, Electronic, or Mechatronic Engineering

Compensation & Benefits

Expected annual salary: $103,125 – $151,250 (based on qualifications and experience)

Bonus eligible

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Additional Information

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.