Order Management Specialist

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Position Details

Reports to: Order Management Lead

Work Model: Hybrid

Location: Baden, Switzerland

About the Role

As an Order Management Specialist, you serve as the primary point of contact for customers and business partners regarding Low Voltage Products within the Electrification business area. Reporting to the Head of Order Handling, you play a key role in supporting the sales team by leveraging your customer service expertise to manage and respond to customer inquiries efficiently and professionally.

Responsibilities

You will be mainly accountable for:

• Coordinate with internal teams to provide effective solutions to customer inquiries and ensure smooth order and delivery processes
• Monitor order status, delivery schedules, and proactively manage delays or escalations to maintain customer satisfaction
• Handle invoicing and customer account setup in accordance with internal guidelines and sales team input
• Communicate clearly via phone and email with customers and internal stakeholders to ensure transparency and resolve issues efficiently

Qualifications

• Completed commercial apprenticeship; further education at higher vocational level (HF) is an advantage
• 5 - 7 years of professional experience in order processing or a similar role
• Agile and proactive mindset with a proven ability to take ownership of customer issues
• Solid knowledge and experience in customer service
• Confident user of SAP
• Strong team player with a solution-oriented and independent working style, combined with excellent verbal and written communication skills
• Fluent in German and English; good command of French (spoken and written); additional languages are a plus

Why ABB

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

Contact

The recruitment is led by Reto Korstick, Talent Partner at ABB Switzerland, Ltd.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.