Demand Associate Field Service Technician

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

Reports to: Regional Service Manager

Location: Cleveland, OH

Work Model: Hybrid

Division: Automation, Energy Industries Division

About the Role

Demand Associate Field Service Technicians perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service.

Responsibilities

Upon completion of formal Trainee program, you will be accountable for:

• Provide site service to ensure safe and efficient plant operation utilizing ABB's Distributed Control System
• Handle all periodic, routine, preventive maintenance and shutdown support (ABB Technical and Advanced Services will provide additional support where applicable at your direction)
• Troubleshoot low complexity tasks associated with distributed control system hardware and software issues
• Manage technical support requests on the customers' behalf to optimize system performance
• Maintain customer database by logging each call and the support provided
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to existing contracts
• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations
• Respond to customer questions, issues, and inquiries with accuracy and timeliness
• Maintain a "follow-up" system with customers to ensure the technical advice provided was effective
• Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications

• High School diploma or GED required
• A special combination of experience and/or demonstrated accomplishments will be considered
• Must be willing to maintain overnight travel of 80%
• Demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude
• Fluent English required
• Valid legal driver's license required
• Work authorization to work for ABB in the US required

Your Traineeship

You will embark on a journey where you will develop and be mentored to provide outstanding field service support of ABB's Distributed Control System. There are many career pathways in Field Service including:

• Advanced Services
• ABB University
• Technical Support
• Project Engineering
• Commission Services
• Research and Development
• Quality

Along your journey, you will get to meet many of our previous Associates that continue to have successful careers at ABB. Associates will undertake formal ABB University training, on-the-job training, and receive mentorship along their journey.

ABB relocation assistance will be provided if applicable.

What's in It for You

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

Health, Life & Disability

• Choice between two medical plan options: a PPO plan (Copay Plan) OR a High Deductible Health Plan (with a Health Savings Account)
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to "buy-up" to 66 2/3% of pay
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time Off

• ABB provides 11 paid holidays
• Vacation is provided based on years of service for hourly and non-exempt positions
• Salaried exempt positions are provided vacation under a permissive time away policy

About ABB Energy Industries

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please visit: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

• As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.
• 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

Additional Resources

Go to My BenefitsABB.com and click on "Candidate/Guest" to learn more about benefits.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory