Technical Support Engineer

• Robotics

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

About the Role

Reports to: Sales Support Manager

Work Model: Hybrid

Location: Petaling Jaya, Malaysia (contributing to the Global Robotics team)

You will have the opportunity to provide technical support to both internal and external customers. You will support the Robotics organization/customers by bringing the ABB Robotics Customer Service portfolio/offer to the next level in alignment with the Robotics business Strategy via the Digital Operation Center (DOC).

Responsibilities

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Field Service teams, Sales and other internal and/or external teams
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request is in place
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts
• Preparing and analyzing regular statistics and reports using available tools and collecting additional relevant information

Qualifications

• Diploma, Degree or above in Engineering or IT
• More than 3 years in support or application engineering position
• Experience in Robotics business, products, and services will be advantageous
• Ability to coordinate several tasks at the same time
• Good ownership skills to carry out assigned tasks with minimum supervision from superiors
• Strong communication skills – written and verbal
• Strong English and Mandarin language capabilities is a must

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your needs.

About ABB Robotics & Discrete Automation

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders.

Visit www.abb.com/robotics for more information.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.