Customer Support Coordinator

• Process Analytics Field Service

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

About the Role

This Position reports to: Process Analytics Field Service and Training

In this role, you will have an opportunity to provide customer support, including technical support, order, and payment related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. You will also coordinate service work done at site and ensure it complies with ABB's and customers' guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.

Work Model: Hybrid in Houston, TX

Division: Automation, Measurement & Analytics Division in Houston, TX

Key Responsibilities

You will be mainly accountable for:

• Implementing customer support strategy to increase operational excellence and customer satisfaction in the sales process
• Supporting achievement of established targets by overseeing progress and implementing improvement actions as needed
• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS)
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products
• Acting as the first point of call for customers' queries and orders and ensures the resolution of customer issues
• Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
• Supporting the Sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools

Qualifications

• High School or GED Certificate required
• Associate's or Bachelor's Degree in Business, Project Management, or similar discipline is preferred
• 1+ years of experience with order handling and fulfillment
• Familiarity with SAP strongly preferred
• Customer service experience and strong problem-solving skills
• Familiarity with: Budget management, Project Management, Inventory Management and Control, Logistics, and/or Resource Management and Capacity Planning are preferred
• Finance acumen would be helpful but is not required
• Candidates must already have work authorization that would permit them to work permanently for ABB in the US without sponsorship now or in the future

Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in It for You

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

About the Measurement & Analytics Division

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Division's portfolio consists of:

• Analyzers measuring compositions of gases and liquids
• Instrumentation measuring process variables such as temperature, pressure, flow, and level
• Force measurement solutions measuring parameters such as flatness, thickness, and tension
• Advanced digital solutions for device management, device health check and predictive maintenance

The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

• As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.
• 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.