Local Sales & Service Unit Manager

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Reports to: Hub Division Controller, IAEN, IMEA

Work model: Onsite/Hybrid

You will be working as Local Sales & Service Unit Manager, part of the Process Automation Business Area for Energy Industries division based in Kuwait. This role is contributing to the PAEN in Kuwait.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Responsibilities

You will be mainly accountable for:

• Creating new business opportunities from contract & non-contract customers by existing and new service product introduction and product mapping within product lifecycle, inclusive of preventive or corrective maintenance contract and spare parts to end-users
• Service sales according to service maintenance program and other site service activities to meet or exceed sales target, selling product services to customers, focusing on volume, mix and profitability targets
• Attending to end-users regularly for on-site installation and service requirement, coordinating with factory/HUB/Cluster for additional support as and when required
• Maintaining good customer relationships and customer satisfaction and working with local and global side by using the sales tools to improve the processes
• Standardizing the offering for service products
• Re engagement with end user, focus and drive service business utilizing service portfolio levers
• Reengagement within country EPC players

Qualifications

• Bachelor's degree in electrical/Electronics/Instrumentation engineering
• Minimum 5-10 years' experience in Service Business and 5-10 years in Service Sales leadership position, along with good knowledge and understanding of service solutions applicable in energy industries
• Good understanding of Energy Industries business
• Customer focused with experience from project delivered and knowledge of sales process
• Strong customer focus, result-oriented, leadership, service mindset and ability to work across reporting lines and able to collaborate effectively with others across different areas or functions
• Excellent communication skills in English and Arabic

Our Team Dynamics

You will join a dynamic team, where you will be able to thrive, lead and drive transformational success.

Benefits & What's In It For You

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Our benefits, reward and development programs encompass a wide array of offerings.

About ABB

ABB's Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector.

Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

#ABBCareers #RunwithABB #Runwhatrunstheworld