IS Applications Intern

• User Access Management & Problem Solving

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB's portfolio includes some of the most advanced power and productivity products and systems in the world. If you have the energy, discipline, and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world.

About the Role

This Position reports to: IS Service Delivery Manager, North America

You will play a key role in our North American IS applications team out of Milton, Ontario, Canada. This is an intern position to assist with User Access Management and Problem Solving. The candidate is expected to analyze and troubleshoot a variety of complex business applications with a goal of delivering a solution to the Business User. The candidate will also be given opportunities to help improve processes and documentation within IS. This position includes helping and assisting End Users, monitoring services, working with external vendors for solutions. The position requires the ability to meet the challenges of an extremely customer focused and metrics driven environment.

Responsibilities

• Own the Challenge: Ability to identify process improvements as well as reduce the complexity and systemic availability issues
• Complete tasks within the given period
• Constant contact with Internal Customer to acknowledge and communicate on issues, in addition to providing training within the recommended guidelines
• Accurately document all customer interactions related to the issue in the tracking tool
• Work with 3rd Party Vendor applications as required
• End-to-End problem ownership and resolution
• Follow escalation process as defined
• Provide system-level support on a multitude of applications with a wide range of applied technology, including installation, configuration, and maintenance
• Creation of Knowledge Base documentation of related problem or general documentation on "how to's" on a variety of applications
• Perform user account management following SOX guidelines
• Living ABB's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Qualifications

• Enrolled in a University / College pursuing a degree in Computer Science or Equivalent
• 1 - 2 years related IS application experience
• 1 year Microsoft SQL Server database experience
• Power Platform / Power Automate experience
• Strong communication skills to discuss resolution with the Customers
• Ability to work independently and in a geographically distributed Team
• Ability to handle tasks and function in a fast-paced, demanding, high growth environment, and be customer business focused
• Strong communication skills both written and verbal
• Communicate timely and effectively, analytical, customer orientation, flexibility, self-learning and problem solving
• Good written and verbal communication skills in English

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

Our Commitment to You

We Care: At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow: We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Employment Equity

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.