Service Technician

• ABB Smart Power

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Our core values—care, courage, curiosity, and collaboration—combined with a focus on diversity, inclusion, and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions.

About ABB Smart Power

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Position Overview

Reports to: Service Manager

Work Model: Remote (candidates must be located in Texas)

Your Role and Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
• Deliver quality customer service and execute service work as per customer order and expectation
• Build and maintain positive customer relationships to enhance satisfaction
• Ensure customer retention by effectively communicating the service work timeline and expectations
• Identify potential new sales opportunities while addressing customer needs and communicate them internally
• Proactively detect potential equipment failures and recommend corrective actions
• Identify and suggest product and quality improvements
• Provide recommendations to management for improving operations and customer service
• Follow safety protocols and maintain safe work and environmental practices
• Report unsafe practices and incidents promptly

Qualifications

Required Education and Experience (one of the following):

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' experience servicing critical power equipment, OR
• Associates Degree in electrical technology with 3+ years' experience servicing critical power equipment, OR
• High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment

Required Skills:

• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization
• Advanced level of ability to use Microsoft Office products
• Moderate ability to Project Manage using MS Project or Excel
• Advanced ability to write test plans and reports detailing test results
• Advanced ability to stay organized and meet deadlines on administrative duties
• Collaborates well with others
• Works with a sense of urgency and ownership; until the job is complete

Compensation

Base salary is expected to be between $58,500 and $93,600 annually, determined by qualifications and experience.

Benefits

Health, Life & Disability

• Choice between two medical plan options: A PPO plan (Copay Plan) OR a High Deductible Health Plan (with a Health Savings Account)
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid (ability to "buy-up" to 66 2/3% of pay)
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time Off

• 11 paid holidays
• Vacation provided based on years of service for hourly and non-exempt positions

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please visit: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

• As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.
• 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us strong.

Learn More

For more information about ABB and to learn about the impact of our solutions across the globe, visit www.abb.com

For benefits information, visit My BenefitsABB.com and click on "Candidate/Guest"