Service Technician

• Quality Control Systems

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB's Automation business area enables customers to operate some of the world's largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner. We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.

Reports to: Service Center Manager-PAPI West Region

Key Responsibilities

• Execute service work as per work instructions and in accordance with ABB quality and safety guidelines for our Quality Control Systems (QCS)
• Deliver quality customer service planning and execute service work as per customer order and expectation
• Showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations
• Work with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points
• Perform field service tasks, identify technical issues, and perform analysis through remote or on-site activity in service categories and products for which you are certified to perform
• Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities

Qualifications

• Associate's degree in a related field and 10+ years of electrical/electronics, instrumentation or process control related work/military experience desired; OR
• HS diploma/GED and 12+ years of related work/military experience desired
• Ability to use electrical test equipment such as voltmeters or multi-meters
• Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety
• Ability to read electrical drawings and utilize them for troubleshooting electrical systems
• Ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment
• Knowledge of how to identify voltage systems that are above the level 240 VAC/870 VDC
• Resident position working out of the customer location, with ability to travel up to 15% for required training and assisting other sites

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

• We empower you to take the lead, share bold ideas, and shape real outcomes
• You'll grow through hands-on experience, mentorship, and learning that fits your goals
• Your work doesn't just matter, it moves things forward

Benefits

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to "buy-up" to 66 2/3% of pay
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time Off

• ABB provides 11 paid holidays
• Vacation is provided based on years of service for hourly and non-exempt positions
• Salaried exempt positions are provided vacation under a permissive time away policy

About ABB

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what's next. Run What Runs the World.

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

• As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.
• 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

For more information about ABB benefits, visit My BenefitsABB.com and click on "Candidate/Guest."